Delivery Information

Please note: The map shown on the left is a visual estimate of delivery charges. For accurate information regarding shipping information please see the table above.

Delivery Cut Off Times

• The delivery cut off time to receive your order the Next Working Day is 4.00pm.
• If you choose Next Working Day Delivery after 4.00pm your order will be dispatched the next working day e.g. an order placed at 9:00pm on Tuesday will be delivered on Thursday.
• If you place an order over the weekend on a Next Working Day Delivery your order will be dispatched the Next Working Day e.g. an order placed on Saturday or Sunday will be delivered on Tuesday.
• If you choose Saturday Delivery, the delivery cut off is 3.00pm on a Friday.

Our Delivery Promise

We normally despatch all orders within 2 working days of receipt of the order subject to payment approval being received. Our standard method of delivery is by Courier which is normally delivered within 48 hours of shipping. During normal busy periods such as Christmas and Valentines our delivery times can be extended. We will automatically update you by email when we ship you order and the status on your account will change from "confirmed" to "shipped".

We do our very best to package our products so that they arrive in perfect condition, but if your product arrives in less than perfect condition we will be happy to take the matter up with our couriers on your behalf.

Failed Deliveries

Please note that because of the value of the products we sell they must be delivered directly to you and signed for either by you or on your behalf. Whilst we could "leave it in the recycle bin at the front", as we are sometimes requested, this isn't possible so we would ask you to help us make sure we get your order to you safely and securely.

If our couriers cannot deliver the item because nobody is present at the address, they will leave a card. Delivery will then be attempted on two other occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for re-delivery.

Access

We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.

The same applies to vehicle access; we must be made aware of anything that may restrict access to large vehicles such as a low bridge or narrow lanes.

Returns Policy

If you are not satisfied with your purchase for any reason, you have the right to return your order within 7 working days of delivery on the provisor that the item is in its original packaging, the protective screen has not been tampered with and/or removed and all accessories are present.Your order must be unused and in its original packaging and must be in a resalable condition. We reserve the right not to accept any products where it has been used, damaged and/or defaced and therefore unsuitable for resale. Please be advised that we do not accept returns after 7 days from date of delivery.

To return your item please contact us on 0117 330 2277 to book in your return and obtain a returns number, should you require us to collect your order there is a collection charge of £12.50, this cost covers the return of the item from your address to our warehouse, admin and inspection. The collection fee will be deducted from your refund. You can of course return the item back to us yourself. Should you decide to return goods yourself this way this is done entirely at your own risk and you should always ensure that you obtain proof of postage / delivery for your reference. We can not be held responsible for any items lost in transit. If a refund is to be issued this will be actioned within 14 working days of receiving the item.

Exchange

Should you wish to exchange a product please call us on 0117 330 2277 where we may book in your return and obtain a returns number, should you require us to collect your order the collection charge is £12.50, this cost covers the return of the item from your address to our warehouse, admin and inspection, which must be paid prior to your collection. You can of course return the item back to us yourself. Should you decide to return goods yourself this way it is done entirely at your own risk and you should always ensure that you obtain proof of postage/delivery for your reference. We can not be held responsible for any items lost in transit.

Once the item(s) have been received we will process your exchange which can take up to seven working days.

Item is damaged on delivery

If you have received an item that is damaged please report this to us within 24 hours of delivery. When you contact us please have to hand your order reference number to enable us to resolve this in a timely manner. Please be advised we may request photos of the damage reported which we will require failure to do so may prevent us from resolving the issue.